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HealthcareRetrospective

Morbidity and mortality (M&M) conference

60 minutes 7 blocks Free template

A systems-focused M&M: action-plan follow-up, ground rules, case timeline, audience poll, error classification, owned actions and kudos.

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Opens in the builder. No sign-up to try it; 14 days free to run it live.

By the end of this meetingThe department has classified the case's system errors and agreed QI actions with owners and timelines.

60 min · 7 blocks, drawn to scale Fits exactly
  1. Progress on earlier action plans, 8 minutes 8
  2. Objectives and ground rules, 2 minutes 2
  3. Case presentation: timeline and data, 10 minutesInfo 10
  4. Audience poll: what would you do next?, 3 minutes 3
  5. Outcome, discussion and error classification, 20 minutesDiscuss 20
  6. Action items with owner and timeline, 12 minutesDecide 12
  7. Kudos for good performance, 5 minutes 5
015304560 min
  1. +0′Progress on earlier action plans8 minInfo
  2. +8′Objectives and ground rulesTip: State that the focus is systems, not shame and blame.2 minInfo
  3. +10′Case presentation: timeline and dataTip: Hold questions until the presenter finishes.10 minInfo
  4. +20′Audience poll: what would you do next?What would you do next?Tip: Replace the options with the case's real choices before the meeting; poll before revealing the outcome.3 minVote
  5. +23′Outcome, discussion and error classificationTip: Use a framework such as a fishbone or ALARM.20 minDiscuss
  6. +43′Action items with owner and timeline12 minDecide
  7. +55′Kudos for good performance5 minWrap-up

Why it works

Built so the morbidity and mortality (m&m) conference ends on time, with everyone in it.

  • Updates stay short

    20 minutes of updates with a visible clock. In a video call the speaker is spotlighted and the room is muted, so nobody talks over them.

  • A vote the whole room sees

    One tap each on a phone, live bars on the screen. A tick shows who has voted, never what they chose.

  • Discussion with a clock

    20 minutes of open floor with a countdown everyone can see, and a talk-balance meter so the loudest voice doesn't take all of it.

  • It ends in a decision

    Capture the decision and its owner with one click while it's said. It lands in the summary, word for word.

  • Wraps up on time

    Decisions and actions are read back, the summary is already written, and a finish on time earns the confetti.

How to run it

  1. 1Choose the case at least four weeks ahead so the timeline and data are ready.
  2. 2Open with progress on earlier action plans, then state objectives and ground rules.
  3. 3Keep QA review separate from peer review so the session stays trusted and non-punitive.
  4. 4Poll the audience on the next step before revealing the outcome, then classify errors with a structured framework.
  5. 5Close with specific action items, each with an owner and timeline, and a kudos segment.

Questions about the morbidity and mortality (m&m) conference

What should an M&M conference agenda include?
Progress on earlier action plans, objectives and ground rules, a short case presentation with timeline and data, an audience poll before the outcome, discussion and error classification, owned action items, and kudos.
How do you keep M&M from becoming shame and blame?
The sources recommend a systems-focused analysis, ground rules for conduct, and keeping QA review separate from peer review, which otherwise erodes trust.
How long is an M&M conference?
The sources do not state a total length; they suggest about 5–10 minutes for action-plan progress. This template uses 60 minutes.

Built from

The structure, timings and tips on this page come from these sources.

  • westjem.com
  • pmc.ncbi.nlm.nih.gov
  • psnet.ahrq.gov

Run it with your team

  • A countdown for every block on the shared screen
  • A video call that changes with each block
  • Check-ins and votes from every phone, no app
  • Decisions and actions in a scored summary

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