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GameCustomer successTeam games

Customer service week ideas and games

20 minutes 19 slides, 10 liveFree Free template

A five-day plan for Customer Service Week with a daily phone quiz, team challenges, a kudos wall and a check on how appreciated people feel.

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Customer Service Week

Five days to celebrate the people customers rely on

🎧
Title

In short

Customer Service Week celebrates support and service teams in the first full week of October. This free pack plans all five days: a kickoff word cloud, a quiz you fill with your own product questions, six team challenges, a kudos wall and a Friday appreciation check, each run in a 10-minute huddle.
Time
10 minutes a day
Days
5, one section each
Games
6 team challenges + quiz
Plan
Free

Updated October 4, 2026

The questions

  1. 1Customer Service Week
  2. 2The week
  3. 3Kickoff
  4. 4One word for great customer service live
  5. 5What's the best thing a customer has ever said to you? live
  6. 6Know-it-all quiz
  7. 7When is Customer Service Week celebrated each year?Second week of March · First full week of October · Last week of June · First week of December live
  8. 8Placeholder: which feature do customers ask about most?Feature A · Feature B · Feature C · Feature D live
  9. 9Placeholder: what's our target first response time?Answer A · Answer B · Answer C · Answer D live
  10. 10Team challenges
  11. 11Challenge ideas
  12. 12Which challenge do we play today?Service bingo · Knowledge base hunt · Best save story · Perfect reply · Compliment chain live
  13. 13Kudos wall
  14. 14Shout out a teammate who helped you this year, and say how. live
  15. 15One word that describes this team live
  16. 16Celebrate and look ahead
  17. 17How appreciated do you feel in your role? live
  18. 18What's one thing that would make your job easier next year? live
  19. 19Thank you, team

How to run it

  1. 1Customer Service Week is the first full week of October. Plan with team leads a few weeks before.
  2. 2Run one section a day in a 10-minute team huddle, so phones and queues stay covered.
  3. 3Swap the placeholder product questions for real ones from your knowledge base before Tuesday.
  4. 4Keep the kudos wall answers and send them to each person's manager at the end of the week.

Questions people ask

When is Customer Service Week?
The first full week of October every year.
What are good customer service week games?
Service bingo, a knowledge base scavenger hunt, best save story, a perfect-reply contest, a compliment chain and a product quiz built from real tickets.
What call center games work without taking agents off the phones?
Short huddle games of 10 minutes or less, and games that run alongside work like service bingo or a team goal for the week.

Run it with your group

Free
  • Everyone answers on their phone, no app or sign-up
  • Results, decisions and actions in the summary
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Free to use and to run live. No card needed.

Goes well with

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