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PresentationRetailOnboarding & training

Retail staff training presentation

35 minutes 14 slides, 4 livepro Runs with Pro

Cashier and sales-floor training: the greeting, open questions, cash handling, spotting fake bills and safe loss prevention, with scenario polls.

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Retail floor and checkout training

Greeting, selling, the till and loss prevention: what a great shift looks like

🛍️
Title

In short

Cashier training teaches retail staff to serve customers well at the till and on the floor, handle cash accurately and help prevent loss safely. This 35-minute deck covers the greeting, open questions, cash handling, checking bills, refunds and loss prevention, with scenario polls staff answer on their phones.
Time
35 minutes
Slides
14, 4 interactive
For
New starters and seasonal staff
Plan
Pro

Updated October 4, 2026

What's inside

  1. 1Retail floor and checkout training
  2. 2What's the hardest part of a busy shift?Long lines · Difficult customers · Finding stock · Returns and refunds · Staying upbeat at hour seven live
  3. 3On the floor: five moments
  4. 4Questions that open, questions that close
  5. 5Fast, accurate, friendly
  6. 6Cash handling basics
  7. 7Checking US bills
  8. 8A customer wants a refund without a receipt and is getting angry. What do you do first?Refund it to keep the peace · Refuse firmly and move on · Stay calm, explain the policy, call a supervisor · Serve the next person live
  9. 9Great service is the best deterrent
  10. 10What to notice
  11. 11Never chase, block, touch or accuse. Offer great service, stay safe, and tell [manager or security] what you saw.
  12. 12You see someone put an item in their bag in the aisle. What's your best move?Accuse them, politely · Offer service: "Can I get you a basket?" · Follow them to the door · Ignore it live
  13. 13How confident do you feel handling a difficult customer at the till? live
  14. 14Every shift, every customer

How to run it

  1. 1Fill in your refund policy, who to call and your store's loss prevention rules. Check the banknote slide against your currency.
  2. 2Run it for new starters in their first week, or as a pre-season refresher before your busiest period.
  3. 3Role-play the open-question slide at the counter: one person plays a customer, the other practices the greeting and questions.
  4. 4Use the scenario polls to start a conversation, then pair it with your regular loss prevention briefing for the store's specific risks.

Questions people ask

What should cashier training include?
Greeting customers, using the till, cash handling and counting back change, checking bills, refunds and exchanges, handling difficult customers and the store's loss prevention rules.
What is loss prevention training?
Training that helps staff reduce theft and errors safely: noticing behavior, giving attentive service, following till procedures and reporting concerns, never chasing or confronting anyone.
What are good retail sales training topics?
Greeting, open questions, recommending two or three options, adding on, closing the sale and handling objections. Practice each one at the counter in pairs.

Run it with your group

pro
  • Everyone answers on their phone, no app or sign-up
  • Results, decisions and actions in the summary
Use this template

Free to open and edit. Running it live needs Pro, free for 14 days on every new account.

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