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Incident postmortem review

30 minutes 5 blocks Free template

A blameless 30-minute postmortem review: agree the timeline, find contributing causes, ask how to detect earlier, confirm actions.

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Opens in the builder. No sign-up to try it; 14 days free to run it live.

By the end of this meetingEveryone agrees on what happened and the follow-up actions that prevent a repeat have owners.

30 min · 5 blocks, drawn to scale Fits exactly
  1. Review the timeline and agree the facts, 8 minutesInfo 8
  2. Significant points and unusual findings, 6 minutesDiscuss 6
  3. How could we have detected it earlier?, 6 minutesBrainstorm 6
  4. Customer impact and feedback, 4 minutes 4
  5. Review action items; are more needed?, 6 minutesDecide 6
08152330 min
  1. +0′Review the timeline and agree the factsTip: Focus on contributing causes, never on blaming a person or team.8 minInfo
  2. +8′Significant points and unusual findings6 minDiscuss
  3. +14′How could we have detected it earlier?What would have caught this sooner? Think canaries, tests, load testing.6 minBrainstorm
  4. +20′Customer impact and feedback4 minDiscuss
  5. +24′Review action items; are more needed?Tip: Keep follow-ups to the P0/P1 items; too many tickets dilute them.6 minDecide

Why it works

Built so the incident postmortem review ends on time, with everyone in it.

  • Updates stay short

    8 minutes of updates with a visible clock. In a video call the speaker is spotlighted and the room is muted, so nobody talks over them.

  • Discussion with a clock

    10 minutes of open floor with a countdown everyone can see, and a talk-balance meter so the loudest voice doesn't take all of it.

  • Ideas from every phone

    Everyone types at once and ideas land on the shared screen together. The quiet person's idea gets the same space as everyone else's.

  • It ends in a decision

    Capture the decision and its owner with one click while it's said. It lands in the summary, word for word.

How to run it

  1. 1Hold it within 3 calendar days for a SEV-1 and 5 business days for a SEV-2, and don't skip it.
  2. 2Have the Incident Commander run the review.
  3. 3Keep it blameless: look for contributing causes without indicting any individual or team.
  4. 4Ask how the issue could have been detected earlier, for example with canaries, tests or load testing.
  5. 5Limit follow-up tickets to the P0/P1 actions that matter, and make sure every postmortem actually gets reviewed.

Questions about the incident postmortem review

When should a postmortem meeting happen?
PagerDuty's process sets it within 3 calendar days for a SEV-1 and within 5 business days for a SEV-2.
How long is a postmortem review?
15 to 30 minutes in PagerDuty's process.
What does a blameless postmortem mean?
The review focuses on contributing causes without indicting any individual or team, as Google SRE puts it.
Who runs the postmortem?
The Incident Commander.

Built from

The structure, timings and tips on this page come from these sources.

  • response.pagerduty.com
  • sre.google

Run it with your team

  • A countdown for every block on the shared screen
  • A video call that changes with each block
  • Check-ins and votes from every phone, no app
  • Decisions and actions in a scored summary

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