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Meeting kitManufacturingProblem solving

Gemba walk kit

60 minutes 10 slides, 3 liveFree Free template

A gemba walk with question cards on every walker's phone, a findings board with dot voting, and follow-up actions with owners and a return date.

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Gemba walk

Go see. Ask why. Show respect.

Title

In short

A gemba walk is when leaders go to where the work happens to observe the process, ask questions and learn from the people doing it. This kit gives you a 60-minute agenda, question cards on purpose, process, people and safety on every walker's phone, a findings board with dot voting and a follow-up with owners.
Time
60 minutes
Questions
16 across purpose, process, people, safety
Includes
Agenda, question cards, board, follow-up
Plan
Free

Updated October 4, 2026

What's in the kit

  1. 1Gemba walk
  2. 2We're here to understand the work, not to judge the people doing it. Observe first. Ask before you suggest.
  3. 3Purpose: ask at the first stop
  4. 4Process: watch, then ask
  5. 5People
  6. 6Safety: on every walk
  7. 7Which waste did you see most on this walk?Waiting · Motion · Transport · Defects and rework · Inventory · Overproduction live
  8. 8What did you see that surprised you? live
  9. 9How well do we understand this process now? live
  10. 10Thank the team

The agenda

By the end of this meeting, we've seen the work where it happens, captured facts rather than opinions, and agreed what to try and when we'll come back.

60 min · 6 blocks, drawn to scale Fits exactly
  1. Pre-walk huddle: one process, one purpose, the route, 5 minutes 5
  2. Walk the route: observe first, then ask what and why, 25 minutesInfo 25
  3. Findings board: what we actually saw, 12 minutesBrainstorm 12
  4. Explore options with the team: what if? why not?, 8 minutes 8
  5. What we'll try, who owns it, when we come back, 6 minutes 6
  6. Check: purpose, process, people, 4 minutes 4
015304560 min
  1. +0′Pre-walk huddle: one process, one purpose, the routeTip: Pick one process and say why you're walking it. Tell the area team you're coming and that you're there to learn, not to inspect.5 minInfo
  2. +5′Walk the route: observe first, then ask what and whyTip: Advance the question cards at each stop so every walker sees the same questions on their phone. Observe for a few minutes before anyone asks anything.25 minInfo
  3. +30′Findings board: what we actually sawAdd something you saw: a fact, a waste, a safety point or an ideaTip: Facts first. 'Operator walked to the store room four times in ten minutes' beats 'too much walking'.12 minBrainstorm
  4. +42′Explore options with the team: what if? why not?Tip: The people who do the work suggest the options. Leaders ask questions; they don't hand out fixes.8 minDiscuss
  5. +50′What we'll try, who owns it, when we come backTip: One or two experiments, each with an owner and a date. Book the return walk now.6 minDecide
  6. +56′Check: purpose, process, peopleDid this walk respect the people doing the work? 1 to 54 minWrap-up

The board

What we saw
Facts, not opinions
Waste or problem
Waiting, motion, rework, searching
Safety
Hazards and near misses
Ideas to try
From the people who do the work

The follow-up email

Subject

Gemba walk: what we saw and what we'll try

Thanks to the ______ team for having us today.

Process walked: ______
Purpose of the walk: ______
Walkers: ______

What we saw (top findings)
1. ______
2. ______
3. ______

Safety points: ______

What we'll try
Experiment | Owner | By when | How we'll know it worked
______ | ______ | ____ | ______

Return walk: ______ (date and time)
Purpose, process, people: anything we should do differently next time? Reply and tell us.

How to run it

  1. 1Pick one process and a clear purpose before you go, and let the area team know you're coming to learn.
  2. 2Everyone walks with the question cards open on their phone; advance a card at each stop so the group asks the same questions.
  3. 3Observe for a few minutes at each stop before asking. Write down facts, not judgments.
  4. 4Back at the board, sort what you saw, dot-vote the most important findings, and let the team propose what to try.
  5. 5This kit goes further than the 30-minute gemba walk agenda: book the return walk before you leave, and send the follow-up so the team sees what happens next.

Questions people ask

What questions should you ask on a gemba walk?
Start with purpose: what are you trying to achieve, and what's stopping you? Then process: walk me through this step, where do you wait or search? Then people: what gets in the way, and what help do you need?
What should a gemba walk checklist include?
The process and purpose of the walk, the route, questions for each stop, a place to record facts, waste and safety points, and the follow-up actions with owners and a return date.
What is a safety gemba walk?
A gemba walk focused on hazards: guards, PPE, walkways, near misses and tasks people avoid because they feel unsafe. This kit includes safety questions for every walk.
What does gemba mean?
Gemba is Japanese for 'the actual place': where the work is really done, such as the shop floor, the ward or the warehouse.

Run it with your group

Free
  • Everyone answers on their phone, no app or sign-up
  • A timer for every block on the shared screen
  • Results, decisions and actions in the summary
Use this template

Free to use and to run live. No card needed.

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